Unleash BPM to Boost Team Accountability
NexPhase
November 14, 2024
Too often, knowledge workers find themselves bogged down by mundane, manual tasks that fail to tap into their full potential. They spend countless hours putting together status update emails, searching for documents across scattered repositories, reconciling data across siloed systems, and trying to keep track of it all in overloaded inboxes and notebooks. This drains time and energy away from the high-value, engaging work they were hired to do.
A well-designed business process management (BPM) system acts as a central command centre, streamlining and automating these tedious tasks. By capturing processes end-to-end in a workflow engine, tasks like approval routing, document sharing, notifications, and status tracking can happen seamlessly in the background with little to no manual intervention required. According to Salesforce research, 89% of employees report increased job satisfaction due to automation reducing the time spent on tedious tasks and minimizing stress. This empowers employees to focus their expertise and creativity on innovation and problem-solving rather than paperwork and process overhead (Salesforce).
From a managerial perspective, having processes explicitly defined and automated in the BPM provides full transparency into what work is happening, where things stand, and who is responsible for each step. Rather than having to constantly pester team members for updates, managers get a real-time pulse through reporting dashboards and analytics. This visibility ensures accountability while relieving the need for excessive status meetings.
Perhaps most importantly, BPM equips employees with a sense of ownership over their work. With clear processes documented, they understand exactly how each task contributes to overall goals. They can monitor their personal performance metrics and take pride in their measurable impact on organization outcomes. This drives engagement, motivation, and aligns efforts in a unified direction.
In today’s competitive landscape, maximising your employees’ talents and creating an environment where they want to stay are imperative for success. Empowering your workforce through efficient, transparent processes keeps them engaged, productive, and satisfied in their roles. While talent retention involves a multitude of factors, streamlining workflows with a robust BPM system is a key part of the equation.
Keeping your talented employees engaged and motivated is one of the biggest challenges managers face today. Top performers have plenty of opportunities to take their skills elsewhere, so it’s critical to create an environment where they can thrive. While factors like compensation, culture fit, and growth opportunities are important, having streamlined, automated processes allows them to focus on high-impact work rather than getting mired in administrative overhead.
Expert business process management solutions to automate and streamline your business.